常见问题
Byra 与其他护肤品牌有何不同？
在 Byra，护肤不只关乎肤质，更关乎灵魂。我们将清洁科学与再生美容仪式相结合，将高效活性成分与精心设计巧妙融合。每一款配方都以研究为后盾，以实际效果为支撑，并秉持着“美是一种存在状态”的理念——它不仅仅关乎良好的肌肤、自信和心理健康。
What makes Byra different from other natural skincare brands?
Byra combines clinical efficacy with clean beauty. We are Singapore's ONLY EWG clean-verified skincare company. Unlike many natural brands, we provide clinical proof of results—such as 25% melanin reduction and 69.5% reduction in cellular aging. We use plant-derived actives at optimal concentrations backed by scientific research, not marketing hype.
Byra 只是护肤品吗？还是还有其他用途？
Byra 不仅提供护肤，更超越其他。我们研发富含活性成分的高效护肤配方，并提供 Byra 护理疗程：一系列感官工作坊和体验，帮助恢复情绪和精神健康。这是一种体验由内而外的美的全新方式。
Byra 适合所有性别吗？
是的，Byra 适合所有追求光彩照人的人。我们的配方男女通用，我们的声音包容一切，我们的社群开放包容。肌肤无性别，自我探索亦是如此。
Are Byra products suitable for sensitive skin?
Yes. All Byra products are dermatologically tested, fragrance-free, and formulated without harsh irritants. Our gentle, pH-balanced formulations are designed for all skin types, including sensitive skin. We use plant-derived actives at optimal concentrations to deliver results without irritation.
Are Byra products safe during pregnancy and nursing?
Yes. All Byra products are pregnancy and nursing-safe. We formulate without retinoids, hydroquinone, high-percentage acids, and other ingredients commonly restricted during pregnancy. However, we always recommend consulting your healthcare provider about your specific skincare routine.
Are Byra products vegan and cruelty-free?
Yes. All Byra products are 100% vegan and cruelty-free. We never test on animals and use only plant-derived and synthetic actives. We are committed to ethical beauty without compromising efficacy.
Where are Byra products made?
All Byra products are formulated and manufactured in Sweden under strict quality standards. We use European-sourced ingredients and sustainable manufacturing practices.
What is the correct order to use Byra products?
The optimal routine order is: 1) PURIFY Biotic Cleanser, 2) MERACLE Nutri-Essence (to enhance absorption), 3) ILLUMINATE and/or REJUVENATE Nutri-Serum, 4) SATURATE Nutri-Moisturiser. Always apply from thinnest to thickest consistency.
Can I use ILLUMINATE and REJUVENATE serums together?
Yes. We recommend using both serums together for comprehensive anti-aging and brightening benefits. Apply ILLUMINATE first (lighter texture), then REJUVENATE, followed by SATURATE Nutri-Moisturiser.
How long until I see results?
Most users notice visible improvements within 2-4 weeks of consistent use. Clinical results show maximum benefits at 8-12 weeks. Consistency is key—use products twice daily for best results.
Can I use Byra products with other skincare brands?
Yes. Byra products work well with other clean beauty brands. However, for optimal results and to avoid ingredient conflicts, we recommend using the complete Byra system. If combining brands, introduce new products gradually and monitor your skin's response.
Do I need to use sunscreen with Byra products?
Yes. We strongly recommend daily SPF 30+ sunscreen, especially when using ILLUMINATE Nutri-Serum or MERACLE Nutri-Essence, as active ingredients can increase sun sensitivity. Sunscreen is essential for preventing new pigmentation and protecting anti-aging results.
Are there any ingredients Byra products do NOT contain?
Byra products are free from: parabens, sulfates, phthalates, synthetic fragrances, essential oils, mineral oils, silicones, drying alcohols, hydroquinone, and all animal-derived ingredients. We formulate with clean, effective, science-backed actives only.
How should I store Byra products?
Store all Byra products in a cool, dry place away from direct sunlight and heat. Our airless pump packaging protects active ingredients from oxidation. Once opened, use within 6-12 months for optimal freshness and efficacy.
How do you verify your clinical claims?
All Byra clinical claims are based on independent laboratory testing and clinical studies conducted on our formulations. We test efficacy, safety, and stability under dermatological supervision. Our ingredient concentrations are optimized based on published scientific research.
Where can I see your lab reports?
We believe in full transparency. Lab reports and clinical study summaries are available on individual product pages and upon request. Contact us at hello@byrabeauty.com for detailed documentation.
你们运送到哪里？
我们目前已覆盖大多数国家/地区，并正在努力扩大服务范围。如果您所在的地区尚未开通，请联系我们，我们将尽力为您配送产品。别忘了订阅最新资讯——我们期待与您共同成长。
Do you offer free shipping?
Yes. We offer free shipping in Singapore for orders above $50 SGD. International shipping rates vary by location but we do extend free shipping based on minimum spend and where you're located.
What is your return policy?
We want you to love your Byra products. If you're not satisfied, please contact us within 30 days of purchase. We offer refunds or exchanges on unopened products. For opened products, please reach out to discuss your concerns.
